SPECIAL CORRESPONDENT
Jammu, Aug 7
At the Jammu Railway Station, the LED screens that display details of tickets printed at the counters have stopped working. Out of the 13 LED screens installed at the station’s general and reservation ticket counters, only six are operational, while the other seven have been non-functional for a long time.
The LED screens, installed at both the general and reservation ticket counters, are designed to display information such as the station from which the ticket is printed, the fare, and the date of travel. However, out of the thirteen 31-inch LED screens, only six are currently operational, while the remaining seven have been non-functional for an extended period.
Passengers, frustrated by the lack of information, have been voicing their complaints to the ticket counter staff. Unfortunately, the staff’s response is to direct these concerns to higher authorities, who have yet to address the issue effectively. This situation is causing significant confusion and stress among travelers.
The problem is particularly severe for passengers purchasing general tickets for trains departing from Jammu. Without the LED screens, these passengers are left without essential details about their tickets. This lack of information makes it challenging to verify ticket details, leading to potential disputes and misunderstandings.
Moreover, the issue is not limited to the general ticket counters. At the reservation counters, five out of the seven LED screens have also stopped working. Only two screens remain operational, but even these are failing to display the necessary ticket details, compounding the problems for passengers.
The disruption has also affected the DTIM center at Jammu Railway Station, where a dedicated team is supposed to monitor and ensure the proper functioning of these screens. Despite their efforts, the team has been unable to rectify the situation, leaving passengers in the lurch.
One traveler, Rakesh Kumar, shared his experience: “I purchased a general ticket, but the LED screen didn’t display any information about my ticket. I had no idea about the station of departure or the fare, and it was incredibly frustrating. The staff just told me to talk to higher authorities, but nothing has been done.”
Another passenger, Sunita Sharma, expressed her concerns: “At the reservation counter, only two screens are working, and they don’t show ticket details. It’s very inconvenient, especially when you’re in a hurry and need to verify your ticket information quickly.”
The non-functional LED screens have led to a significant decline in passenger satisfaction at the Jammu Railway Station. Travelers are demanding immediate action to restore all the screens to full functionality. The authorities need to address this issue promptly to ensure that passengers receive the necessary information and can travel without undue stress.
The Jammu Railway Station, a critical hub for travelers, must prioritize resolving this technical glitch to improve the overall passenger experience. Until then, passengers will continue to face hardships, highlighting the need for robust and reliable information systems at such essential public facilities.
